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Shipping Policy


How does the delivery process work?
At Coola, we guarantee that all the data you send to us is processed fairly and lawfully, and with due skill and care. We will also guarantee you that the data you submit is solely used in accordance with the purposes as set out in this policy.​
 1. Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
 2. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
3. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

​How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.​

What is the range of locations to which Coola ships their products?
Coola ships throughout India. If you pin code comes under the containment zone​

My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
-You can track the status of your package 24 hours after your order is dispatched from our warehouse.
-Following are some our trusted courier partners:
∙Bluedart - http://www.bluedart.com/
∙FedEx - https://www.fedex.com/​

What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays) While we try our best to avoid delays, certain situations may delay your order like logistics, public holidays, delay in delivery due to the lockdown, etc.​
- We have standard shipping charges for most addresses.
-India shipping charges
- A flat Rs.99 charge is applied to all orders below Rs.1000, while there is free shipping for all orders above Rs.1000.
- We are currently not accepting orders below Rs.500​

Does Coola ship outside internationally?
 No, not currently