Shipping Policy – Coola India
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Shipping Policy

Shipping Policy

How does the delivery process work?

  • Once your order is processed in the system, your products are inspected thoroughly to ensure they are in perfect condition.
  • After passing the final round of quality checks, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possibility. If they cannot reach your provided address or at a suitable time, they will contact you to resolve the issue.

How is the product packaging done?

We pack our products in boxes. Each product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

 What is the range of locations Eterno Distributors Pvt. Ltd. ships their products?

We ship throughout Pan-India!

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an SMS update and email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What is the estimated delivery time?

  • We usually dispatch most orders within 3-5 business days and during the festive season or any public holidays, you might experience delays.
  • If you are ordering our products through a promotional offer or any marketing campaign or during the sale period dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 7-10 days of the order date.

Are there any shipping charges applicable to my order?

We have standard shipping charges of Rs.150/- applied to all the orders below Rs.1499, while there is free shipping for all orders above Rs.1500

Does Eterno Distributors Pvt. Ltd ship outside India?

At present, we ship only within India.